Australian Return Procedure And Conditions
Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.
We will refund any items that you are not completely happy with when you return it to us in saleable condition in accordance with the requirements detailed in our terms and conditions and are received by us within 14 days from the date you receive the order, for any reason including change of mind. You are unable to return or exchange custom made order such as our wall mounts as these products are made for each individual customer. Refunds will be credited to your original method of payment within 7 days of us receiving the item and refund being approved. Please note that shipping charges may apply in certain circumstances as detailed in the terms and conditions.
We do not refund, exchange or issue credit notes on sale items and gift cards. All sale items sold are regarded as final purchases, so please order carefully. If you are unsure about sizing, colour, etc. Please do not hesitate to email Winnie Dot and we will do our absolute best to ensure your questions are answered prior to placing an order.
Outside the above time frame, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
When purchasing a Winnie Dot product you understand we use natural timbers with are used in its natural form. This means timber may have imperfections due to the grain or knots in the timber. These natural marks can not be reported as faulty or damaged. Timber weakens when cut so please handle with care when purchasing a timber wall mount. We are not liable for breakages unless wall mount arrives broken due to transit.
For any item/s received damaged, we must be notified within 14 days of receipt of the item via email to firstname.lastname@example.org Beyond this time, unfortunately Winnie Dot and its freight contractors cannot be held liable for damages.
Where a failure does not amount to a major failure, Winnie Dot is entitled to choose between providing you with a repair, replacement or other suitable remedy. To obtain compensation, you will need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by Winnie Dot to comply with a consumer guarantee under the Australian Consumer Law.
By purchasing a pre-order product you agree and understand there is a wait time and understand this timeframe can vary due to different circumstances (eg weather). Winnie Dot will update and inform their customers on any changes through this process. You are unable to issue a refund while waiting for product. All pre-orders are final. Once you receive your product then the Australian Return Procedure And Conditions apply.
Please be aware when choosing your shipping method. If an international customer, Winnie Dot would advise to use shipping with tracking, however if the customer decides to use AirMail NO TRACKING they understand Winnie Dot or the customer can NOT track their parcel. Winnie Dot can provide proof of shipment (receipt) but is unable to provide tracking details. The customer understands that when selecting no tracking, Winnie Dot is not liable for product once dispatched.
Please contact Winnie Dot HQ if you have any questions regarding our policies.